Patient info

To make appointments please phone 07 542 1104 or come to the practice at 5 Golden Sands Drive, Papamoa.

Opening hours

Monday – Friday | 8.00am – 5.00pm
Saturday | 8.30am – 12.00pm

We are closed on Sundays and all statutory holidays.

After hours service

Should you require medical assistance after hours, please phone 07 5421104. The phone will be answered by Homecare Medical Services, you will be provided with advice and information by a registered nurse and they will be able to help you to be redirected for the appropriate service.

Patient Portal

We now have a Patient Portal available to you. This allows you to book appointments online and to order repeat prescriptions. There will be an annual administration fee of $10.00

What can I access in my patient portal?

Here are some of the items you can find in your patient portal.

  • Book your appointment online
  • Request prescriptions online and see your medications
  • Access your test results online
  • Access your patient notes
How to register?

There are two ways to get started with the ConnectMed patient portal. Firstly, you can ask our reception to create an account for you. Make sure you bring some ID with you such as a drivers license.

You can also sign up online. You will need to fill out some basic details and which must match those held by our practice. If all of your details match, you will be able to book a doctors appointment right away. If your details don’t match then you will need to contact our reception and check that they have all of your details correct.

Make an appointment

To book an appointment, simply go to the Patient Portal and you will be able to see a list of available appointments. Click on the time that you want to book with your Doctor. You can also book for a family member by entering their name on the next page. Click the Book Appointment button and wait while your booking is confirmed.

If you need to cancel your appointment you can do so by logging into your patient portal and going to your Appointments tab in your account. Click on the Cancel Appointment button to cancel the appointment.

Test results

Our policy at Papamoa Beach Family Practice is that patients will not be notified of normal test results unless otherwise specified by their doctor. If you wish to discuss your results then you need to make an appointment with your GP. If you wish to discuss your results further with the nurse, this will be a nurse telephone consultation and will incur a cost of $15 for 10 minutes.

Alternatively, if you are registered with Patient Portal you can view your results online.

Doctor appointments

A standard consultation is up to 15 minutes, if you think you may need longer you will need to book extra time for this. This will incur and extra fee.

If you no longer need your appointment please inform a receptionist.

If you are very unwell or injured, let us know so that we can tell you where to park in close proximity to the building then prepare for your arrival.


Enrolment is necessary to receive subsidies consultation. To enrol, you will need to complete a form, which also includes a transfer of notes request from your present GP. When enrolling, it is now a requirement to present your passport, or work permit, as proof of residency. You may obtain and complete an enrolment form by visiting our medical centre, where our friendly reception staff will be pleased to help you or alternatively download the form below.

Child Protection Policy

We are following a clear protocol of action and a framework for our responsibilities and legal duties in relation to each child’s vulnerability and protection. You can read our child protection policy here.