Policies

We are dedicated to providing a safe and respectful healthcare experience for you and our community. This page explains our key policies on how we protect your privacy, support child safety, use technology in our practice, and manage information on our website.

AI Policy

This policy explains how we use AI-assisted note-taking software during consultations. This software helps us keep accurate medical records, work more efficiently, and improve patient care.

Patient Privacy Policy

This policy outlines how we collect, store, protect, and manage patient health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020, ensuring patient confidentiality, privacy, and secure handling of medical records at all times.

Child Protection Policy

This policy outlines our commitment to protecting children and young people by helping staff recognise, respond to, and report concerns of abuse or neglect, while ensuring safe, supportive, and legally compliant care for children and their families.

Website Privacy Policy

This policy explains how we collect, use, store, and protect information from our website. This includes information from cookies and website analytics. It also outlines your privacy rights and the measures we take to keep your data secure.